Just say the word
By Teamspirit on Tuesday 24 April 2018
Chase customers will soon be able to use their voices as their password, the US bank has announced.
The initial launch will be for credit card customers only, before being rolled out to all customers by the end of the year.
When a customer contacts the call centre for the first time, a unique ‘voiceprint’ is created which includes physical and behavioural traits ranging from pitch and accent all the way to the shape of the customer’s vocal tract. In any future calls, the customer will be recognised instantly, removing the need for lengthy security questions.
After the success of fingerprint technology in banking apps, Chase’s move is a logical next step. As well as offering convenience, biometric data is generally considered to be more secure. But as technology allows the creation of ever more convincing fakes it remains to be seen for how long.
